Rank up classes — Privacy Policy

To provide our services, Rank up classes collects these types of information:

• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.

Your data is used strictly to operate and improve the service, specifically:

• To meet our legal, tax and accounting obligations.
• To respond to your support requests and doubts.
• To create, secure and maintain your account.
• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To process payments and issue invoices and receipts.
• To detect and prevent fraud, abuse and policy violations.

We do not sell your personal data. We share limited data only with the service providers needed to run Rank up classes:

• Razorpay — our payment processor, to take payments and issue refunds.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.

We share with them only what each one strictly needs, and nothing more.

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

With respect to the data Rank up classes holds, you can:

• Delete your data, subject to legal retention requirements.
• Correct information that is inaccurate or out of date.
• Withdraw consent for any non-essential processing at any time.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

We protect your data with industry-standard safeguards: bcrypt-hashed passwords, TLS 1.2+ encryption for all data in transit, and encrypted database backups. Our team performs routine security reviews and applies critical patches within 72 hours of disclosure.

We keep your account data for as long as your account stays active. You can request deletion at any time using the in-app “Delete my account” option or by emailing support@igniterapp.com. We delete your personal data within 30 days, except records we are legally required to retain for tax, accounting or compliance reasons (typically up to 7 years).

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use Rank up classes after a change takes effect means you accept the revised policy.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.